As I have reflected on the recent events in which a celebrity was called to task about the incendiary nature of their casual language and conversation, I am struck with disappointment. The public’s response to their behavior has revealed the ways in which we need to sharpen our ability to engage people in tough conversations about diversity and inclusion in the workplace. It is such a hot issue in education that at the University of Chicago, where I am a PhD candidate, there have been a series of conversations to equip student-leaders with language and technique for diversity dialogue. The following are some pointers for negotiation and engaging in dialogue about diversity:
- Conversation is always an opportunity to clearly express and respectfully listen to the people with whom we dialogue. Commit to staying in the moment.
- Be dispassionate. At a roundtable for campus leaders, Soledad O’Brien cautioned those gathered to not allow their emotions to take over the conversation. We get distracted when we carried away with emotion and lose sight of the conflict at hand. The challenge of dialogues around diversity is that people have not developed the language for their experiences yet. Do not be offended by unrefined expression. Be patient and use your words in a nuanced manner.
- Be clear.
- Empathize during the dialogue. Be sure to consider the other person’s perspective and hope that the last thing they would want to do is offend you.
- Check your intention. Make sure that you are in dialogue to understand the other person’s perspective, even if you were the one who was insulted or offended. It is more important to achieve understanding than to be right.
- Reason with each other. Focus on conveying the education moment in the conflict. What can be learned from this? How can we better communicate our experiences?
- Make no assumptions about the other party’s willingness to learn, understand, or change.
- Listen.
I hope that this list is helpful. Do you have any pointers to add to this list? I welcome your thoughts.
Alisha Lola Jones @Move_And_Shake is the author of “Who Do You Think You Are?” She is on our thegenerationaleffect.com Board of Directors and is also co-executive producer of www.geniusformen.org. She has been branded a Highest and Best Life Strategist who enlarges your capacity to do all things well. Presently, Rev. Jones is completing PhD research in ethnomusicology at the University of Chicago with a focus on men and masculinity in gospel music performance.